FAQs: Elementary School Photography

Elementary School Photo Day

What are some tips for great photos?

Long sleeves are recommended, and small patterns or solid bright colours photograph best. Avoid wearing stripes or very pale colours. It's also best to avoid wearing green or solid white if your school is being photographed using green screen technology. Hair should be neat.

Can I order if I missed the Due Date?

Yes. If the photo orders have already been picked up from your school, you can order up to two business days after the due date without additional fees online at mountainwest.ca.

Alternatively, please order online or send your photo order directly to our head office at 6869 Merritt Avenue, Burnaby, B.C. V5J 4R5. Be sure to include your home address! PLEASE NOTE: a $10 fee will be applicable for individual handling, packaging and shipping to your home (separately from the rest of your school).

Where’s our class group photo?

Most schools that have individual portraits taken in the Fall have their group photos taken in the Spring. If a school opts for group photos in the Fall, the group photos will most often arrive after the individual portraits.

I'm not 100% satisfied with my photos. Can I get retakes?

Yes. If you would prefer not to order, simply keep the order envelope. Parents will be informed by the school of the retake date.

May I pay by cheque?

Yes, as long as the parent (or guardian)’s name, address, and phone number are printed on the cheque and made payable to Mountain West Studios Ltd. We do NOT accept postdated cheques.

I like the package I’ve received. Can I order more?

Yes. You may order more photos online at mountainwest.ca or by submitting the Re-Order form included in your package.

Do you have a family plan?

Yes. For families with three or more children enrolled in schools photographed by Mountain West and located in the the same school district, the first two packages will be full price. The third and succeeding students will receive an equivalent package at no charge. Your school will receive family plan coupons for families with three or more children at the same school. Envelopes for students using the family plan must be clearly filled out and a coupon inserted. Note: A separate envelope is required for each student. Preschool children are not eligible for this program.

At Mountain West Studios we provide two types of payment programs for our customers: Preview and Select. The following FAQs pertain to those specific programs.

Preview Plan

What are Preview Plans?

With our Preview Plans, you may preview proofs of two poses before you purchase your picture packages. About seven to ten days after photo day, your photo will be viewable online, or on your order envelope made available from your school.

Is it okay to order from both previews?

Yes. Custom units and complete packages may be ordered from both previews, however both poses can not be included in one single package.

Are the finished enlargements exactly like the previews?

Previews are only first-run "contact" prints. The finished enlargements will be "cropped" slightly (excess background removed), and corrected for density, colour, and position.

Why did I receive just one and not two proofs?

Most order envelopes have two preview poses to choose from. If the second pose is unusable (if the eyes are closed), we will share the better of the two poses.

Select (or "Prepaid") Plan

What are Select Plans?

With our Select Plans, students order and pay at the camera. These are the plans with the fastest turnaround times and it is the most convenient procedure for your school to administer.

Do I have to order and pay on photo day?

Yes. Your order and payment must be given to the photographer on photo day when the photo is taken. Orders that are not submitted with the rest of the orders from your school are subject to a $10 processing & handling fee.

Other schools see proofs before ordering. Why don’t we?

The photo plan your school has chosen, called the “SELECT” plan, offers a lower price, faster service, and less administration at the school level.

If you require further information or assistance, please contact us.

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