Customer Reviews

Our team strives to provide the best customer service possible for each of our clients. Whether it's Graduation photography, School photography or any of the other services we offer, our team will help you every step of the way. 

Read on to hear direct feedback from our satisfied customers.

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Thank you so much!

Thank you so much!
I forgot to order my photos with backgrounds, so the same, default background was used in all my photos. I panicked, and I emailed them directly to ask if I could cancel the order and re-order, or change the order to add backgrounds to my photos.
Staff at Mountain West Studios was friendly and responded to my email within an hour on a SATURDAY and told me in the email to give them my name, my school and the background along with pose numbers and told me they would add them for me! I was surprised to receive the email so fast, on the weekend at that. Once I emailed them the information, they added the background photos in for me within a day. Great, fast, friendly customer service.
Thank you again! This is a great example of good customer service. Keep up the great work.

Lily M., Winnipeg

A Satisfied Customer

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Turned out amazing

They just did my daughters  Grade 12 Grad pics...We are in trouble, because every pic turned out amazing! Yes we will be getting them all I am sure. The staff was awesome and very personable and friendly.  Keep up the great work you do...would recommend you to everyone I know to get their school & family pics done. :)
Also their Customer Service is awesome...you can call/email about any issue and they will bend over backwards for you. The whole team from photographers to call-in staff are very well versed on Customer Service.

Tammy S., Delta

A Satisfied Customer

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Absolutely great!

I reached out to Mountain West for help with ordering my daughters current year school photos, as well as last year's pictures. Although I had misplaced the access code for this year's picture day, the staff here were able to locate her pictures and provide me with access to them... The customer service I received was absolutely great! Far beyond what I was expecting, professional and courteous throughout the entire process. Such a lovely change from other companies who often treat you as just another inconvenience. Navneet was prompt with replies and was my customer service rep for the whole process, soooo nice not to be switched to a new employee with every reply, this really made my service feel a lot more personal and left me feeling actually valued as a customer. A big thank you to Mountain West, and an even bigger THANK YOU to Navneet, keep up the great work!

Brittany W., Coalmont

A Satisfied Customer

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The right photo and package

I am so thankful for the assistance that the staff at Mountain West Studios have provided us in our quest to find the right photo and package to celebrate our son's graduation.
Super patient with me as I worked through technical issues at my end!!
Thank you so much Arti and team!!!!!

Doug S.

A Satisfied Customer

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From Italy with love

I am an international student and took my grad pictures here, two weeks before I had to leave Canada. I told them that I needed to have my pictures shipped at my homestay before I left the country and since the shipping would have required more time, Thomas found a way to get them to me before I left (delivered in person to my house). l'm so grateful.. that was amazing.

Giorgia B, Rome, Italy

A Satisfied Customer

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Stunning photos

"My daughter had her pictures taken for graduation and the results were stunning. Even though there was a pandemic, the photographers made us super comfortable, all whilst observing the guidelines. And the photo downloads were stunning.

Thank you Mountain West!"

Eleanor

A Satisfied Customer

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Just the best

Personable and efficient customer service at its best! Thank you Mountain West Studios for getting my son's grad photos to us so quickly :-)

Isabella S., Langley

A Satisfied Customer

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Lots of options

My kids got their school photos done here.  They turned out great.  They gave multiple poses to choose from and lots of different backgrounds. When I emailed them for further information, they got back to me right away.

Michelle H., Fort St. John

A Satisfied Customer

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In 15 mins, I had my answer

I emailed with a question and surprisingly had a response with the solution within 15 minutes. The photos I've gotten in the past have been great and I'm looking forward to seeing how they turn out again this year~

Shannon M.

A Satisfied Customer