Convocation
Photography
We make your convocation or on-location shoot easy and worry-free. We handle all the equipment and details so you can focus on looking your best.
Please be sure that you book an appointment with one of our representatives well in advance of your desired shoot date.
Our photographers are experienced, approachable, and friendly. If you have any questions, you only need ask. Not everyone is comfortable in front of the camera. We will provide assistance with posing to ensure everyone looks their best.
Online Ordering
Choose from the many convenient payment programs and packages available to your school.
Fashion Forward
The classics are cool but fashion is more important than ever. Stand out and celebrate the real you.
Group Photos
Celebrate your crew with awesome group photos that will stand the test of time and so you always look amazing.
Your login code can be found on the QR code flyer or ID card that your child will receive from their school after Photo Day. If you can't find either of these, please fill in the "Looking for your Login Code?" form found here, and one of our team members will be in touch.
Please submit your order within 2 weeks from the day your images are uploaded to the website in order to avoid the $4 late fee levied after the due date.
Once you have finished ordering for the first child, go to the Cart, and click on `Purchasing for Multiple Subjects?`and place any additional orders there, where orders can be combined to save on shipping.
Parents will be informed by the school if and when a confirmed retake date is scheduled.
Some schools opt to have group photos taken in the Fall, others choose to have them taken in the Spring. Call our Customer Service team at 604-433-0551 or 1-866-644-4494 for more information on class groups.
If you've placed an order and have not received your package, please contact us within 90 days of placing your order and we will do our best to track your package through Canada Post to provide you with the best possible solution.
Requests made beyond 90 days from the date an order was placed are not eligible for a refund or reprint.
Long sleeves are recommended, and solid bright colours photograph best. Avoid wearing stripes or busy patterns. Faces should be clean and hair should be neat. Cleanse your face to remove shine. Shave before your session as the camera can pick up even light stubble. Wearing glasses may result in glare and/or shadows on the face, and are more difficult to retouch. Please consider removing glasses for at least one photo.
If your order is made after the due date you will be charged a late fee. Orders submitted “within the due date” are processed in batches. Once that batch is processed, the lab moves to the next batch. All orders that are received after the due date become custom orders and must be processed individually by our lab staff.
If you are not happy with your photos, you may return the complete set to us and we will issue a credit for that amount which can be used for your next order.
Digital downloads are non-refundable.
Refunds are only applicable for orders made within 90 days of the refund request.
Finished enlargements and other printed products will be cropped slightly (excess background removed), and corrected for density and colour. Online preview images are low-resolution and displayed for pose and expression only. Your finished prints will be sharp and vibrant.
Our current turnaround time to ship to your home or to your school is 2 business weeks from your order date.
Your digital download, if purchased as a stand alone product, will be emailed to you instantly at checkout. When purchased as part of a package, your download will be sent when your printed package is shipped out.
Yes we do! Families with three or more children who order online will receive a 25% discount. Please fill in the family plan form found here and a member of our team will be in touch. (All orders need to be added to the same cart for the discount to be applied. Applicable to school day orders only.)
Some schools opt to have families' orders shipped directly to homes instead of to schools at a cost of $5.99 per package. This was done to reduce the workload for school administrators, as well as to reduce the possibility of damage and to ensure that orders arrive at customers' homes in a timely manner. All orders are shipped with a tracking number through Canada Post, allowing customers to track their orders.
Yes! When ordering, please type “Call for Pickup” in the shipping address section. Please send us an email at help@mountainwest.ca once you have completed your order. We will give you a call once your package is ready for pickup and we will refund the shipping fee.
We calibrate our printers to print the optimal skin tone for every student. In this process, some students might appear darker or lighter than their actual skin tone. Please contact us for assistance with this matter.
We keep photos for up to 5 years in our database, during which you are still able to order online. In the odd case where the images are not available online, please contact us and we will be happy to assist you.
You may try using a VISA debit or Interac card. If your bank is listed on the Interac website, then your payment will be processed. You may also mail us your order with a cheque or money order to our Burnaby Offices at 6869 Merritt Avenue, Burnaby, B.C. V5J 4R5. For more details, please contact us.
Yes, the High Resolution Download is 300 dpi and allows printing for up to an 8"x10" size sheet.
If retakes are scheduled for your school, you will receive notification and a link to register your child for retakes from your school closer to retake day.
Please contact us at help@mountainwest.ca and, if possible, we will be happy to provide you with alternative dates, either at our Burnaby studio or at a location near you.
Please contact us at support@mountainwest.ca and we will email you with instructions.
Please contact your Territory Manager or our Customer Service team at 604-433-0551 and press 1 to speak with an agent.
We follow your school's policy on hats. We do recommend that you don't wear a hat for your first picture, as hats create a dark shadow over the eyes and it's an administration-required photo for reference and yearbook purposes. You're welcome to wear it for your second or third pose. (Students and parents should be aware that wearing hats before having their picture taken may result in messy hair or "hathead".)
Yes! Go to myorder.mountainwest.ca to order online. The webcode to order is on the student ID card. Orders will be shipped directly to the home.
Your satisfaction is guaranteed. Please contact your school to inquire about retake sessions or email us at grads@mountainwest.ca.
Your photographer will give you a unique login code on your photo day. Please visit mountainwest.ca 10 business days after your session to view and order your photos. Can't find your login code? Click on the "Looking for your login code?" message on our ordering website, fill in the student's last name, grade and student id and we'll respond to you within 1 business day.
Depending on the type of session you choose, they range from 12 to 20 minutes.
Average order preparation and mailing time is 3-4 weeks.
Finished enlargements and other printed products will be corrected for density and colour and cropped slightly (excess background removed). Online preview images are low-resolution and displayed for pose and expression only. Your finished prints will be sharp and vibrant.
Each finished portrait will be colour-corrected and balanced for a natural colour tone. As an added value, we will attempt to reduce glare from glasses for prints sized 5"x 7" or larger.
We also provide more extensive retouching (e.g.: removing hair and/or blemishes, shadows, under eye circles, wrinkles, etc...) for an extra charge. All pricing is available on our ordering website For custom retouching questions, chat with us or contact our Graduation Department at 604-433-0551 ext.126 or toll-free at 1-888-644-4494 ext.126.
This is a file which is generated by your school administration software, and contains student information such as school name, first name, last name, grade, division, and student#. This data must be uploaded 10 days before photo day.
Yes, once you receive your login code you may download it digitally.
A .csv file is another name for a Student Data File (see above). It's a plain-text file, readable by all computer types and operating systems.
It is imperative that we receive information from your School Photo Coordinator about your students in order for us to identify them. If we do not receive this information, we will need to reschedule photo day for your school.
We require your data file at least 7-10 business days prior to your photo day. We appreciate that school administrators are extremely busy, particularly in the first weeks of school, but without this data we will not know the identities of the students and will not be able to photograph your school.
If we receive a file with most of the students' data, we can work around it by manually adding the information for missing students on Photo Day. If we receive no information at all, we will have to reschedule your Photo Day.
Data for all current students in your school must be provided in Excel or .csv file format and must include the following details for each student:
(School, Last name, First name, Grade, Div./Home rm, Student ID #, Library # (only if library card is needed), Prov. Educ. # (only for North Van and Delta).
Staff data is required as: (last name, first name, div./homeroom)
We cannot accept files in any other format such as PDFs.
An ASCII file is another name for a Student Data File (see above). It's a plain-text file, readable by all computer types and operating systems. It does not contain any formatting (ie. boldface, page breaks, etc.) except for carriage returns. "ASCII" (pronounced "ASS-key") stands for American Standard Code for Information Interchange.
Please contact your Territory Manager or our Customer Service team at head office at 604-433-0551 x.111 or x.112
Once you have confirmed that the file contains all students and required data from the current year, please go to: www.mountainwest.ca/support/administrator-resources/school-data-upload.
Fill out the required fields, browse to the file (or files if uploading more than one school), and submit securely to our head office.
Please be sure that you book an appointment with one of our representatives well in advance of your desired shoot date. This way we can be sure to book your date and time and have everything ready for the shoot.
Average order preparation and mailing time is 3-4 weeks. Digital downloads, after they've been colour-corrected, retouched and processed, will be ready sooner, usually in 2-3 weeks.
Your satisfaction is guaranteed. For more information, please call 604-433-0551 or toll-free at 1-888-644-4494, between 8:30 am and 4:30 pm PST. All of our finished portraits are professionally retouched and backed by a satisfaction guarantee.
No. Previews are intended to show pose and expression only. Your previews are not retouched or colour balanced, but will guide you in visualizing the true beauty of your finished portraits.
Our photo-finishing experts digitally retouch each graduation portrait, softening fine lines, and removing facial blemishes and discolourations. Each finished portrait will be colour-corrected and balanced for a natural colour tone. As an added value, we will attempt to reduce glare from glasses for prints sized 5"x 7" or larger.
We also provide more extensive retouching (e.g.: removing hair, shadows, under eye circles, wrinkles, etc...) for an extra charge. For more information, please contact us at 604-433-0551 or toll-free at 1-888-644-4494. Chat with us by visitng myorder.mountainwest.ca
7 business days following your appointment, you will receive your login information via email, after which time you will be able to go online at myorder.mountainwest.ca and order your photos.